Cancellation Policy for Tourwill

Effective Date: May 12, 2026

At Tourwill, we understand that travel plans may change unexpectedly. This Cancellation Policy outlines the terms and conditions related to cancellations, refunds, amendments, and no show situations for services booked through our website or directly with our team.

By confirming a booking with Tourwill, you agree to the following cancellation terms.

---

1. Booking Confirmation

A booking is considered confirmed only after:

• Required payments or deposits are received
• Written confirmation is issued by Tourwill
• Availability is confirmed for all travel services

---

2. Cancellation by the Customer

All cancellation requests must be submitted in writing via email.

Refund eligibility depends on the notice period before the scheduled arrival date.

Standard Cancellation Charges

Cancellation Period	Refund Eligibility
More than 30 days before arrival	Full refund minus processing fees
15 to 30 days before arrival	75% refund
7 to 14 days before arrival	50% refund
Less than 7 days before arrival	No refund

Please note that some hotels, transport providers, airlines, and special experiences may have separate cancellation policies that override the above terms.

---

3. Non Refundable Services

The following services are generally non refundable once confirmed:

• Flight tickets
• Visa processing fees
• Travel insurance
• Last minute bookings
• Promotional or discounted packages
• Special event or peak season reservations

---

4. Amendments and Rescheduling

Requests to modify travel dates, accommodation, or services are subject to availability and may involve additional charges.

Tourwill will make every reasonable effort to accommodate changes, but modifications cannot be guaranteed.

---

5. No Show Policy

Failure to arrive or use booked services without prior notice will be treated as a no show.

In such cases:

• No refunds will be provided
• Unused services are non transferable
• Future credits may not apply

---

6. Cancellation by Tourwill

In rare circumstances, Tourwill may need to cancel or alter a booking due to:

• Natural disasters
• Political instability
• Safety concerns
• Supplier issues
• Government restrictions
• Events beyond our reasonable control

If this occurs, we will attempt to provide:

• Alternative arrangements of similar value
• Travel credits
• Partial or full refunds where applicable

Tourwill shall not be held responsible for indirect losses or additional expenses incurred by the customer.

---

7. Refund Processing

Approved refunds will typically be processed within 7 to 21 business days depending on:

• Payment method
• Banking institution
• Third party supplier processing times

Transaction fees and currency conversion charges may be deducted where applicable.

---

8. Force Majeure

Tourwill is not liable for cancellations, delays, or disruptions caused by circumstances beyond our control including:

• Severe weather conditions
• Pandemics
• War or civil unrest
• Government travel restrictions
• Transportation strikes
• Natural disasters

Refunds in such situations will depend on the policies of third party suppliers.

---

9. Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance covering:

• Trip cancellation
• Medical emergencies
• Delayed travel
• Personal belongings
• Unexpected disruptions

Terms & Conditions for Tourwill

Effective Date: May 12, 2026

Welcome to Tourwill. These Terms & Conditions govern your use of our website and travel related services. By accessing our website or booking services through Tourwill, you agree to comply with these terms.

Please read them carefully before using our services.

---

1. About Tourwill

Tourwill is a destination management company providing travel related services including:

• Tour packages
• Hotel reservations
• Airport transfers
• Transportation arrangements
• Excursions and activities
• Customized travel experiences

All services are subject to availability and confirmation.

---

2. Acceptance of Terms

By using this website, submitting inquiries, or confirming a booking, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

If you do not agree with any part of these terms, you should not use our website or services.

---

3. Booking and Payments

Booking Confirmation

A booking becomes confirmed only after:

• Required payments are received
• Availability is confirmed
• Written confirmation is issued by Tourwill

Payment Terms

• Deposits may be required to secure bookings
• Full payment must be completed before arrival unless otherwise agreed
• Payments may be made through approved payment methods provided by Tourwill

Failure to complete payments on time may result in cancellation of services.

---

4. Pricing

All prices displayed or quoted are subject to:

• Seasonal changes
• Currency fluctuations
• Government taxes
• Supplier price revisions

Tourwill reserves the right to adjust prices before booking confirmation.

Once confirmed, prices generally remain fixed unless affected by circumstances beyond our control.

---

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate personal information
• Ensuring valid passports and travel documents
• Obtaining required visas and permits
• Following local laws and regulations
• Respecting hotels, vehicles, guides, and public property

Any damages caused by the customer shall be the customer’s responsibility.

---

6. Changes to Itineraries

Tourwill reserves the right to modify itineraries, accommodations, transport, or activities when necessary due to:

• Weather conditions
• Safety concerns
• Operational requirements
• Supplier availability
• Unforeseen circumstances

We will make reasonable efforts to provide suitable alternatives of similar value.

---

7. Cancellation and Refunds

All cancellations are subject to our Cancellation Policy.

Please review our Cancellation Policy page for detailed refund and cancellation procedures.

---

8. Travel Insurance

We strongly recommend all travelers obtain comprehensive travel insurance covering:

• Medical emergencies
• Trip cancellations
• Personal belongings
• Delays and disruptions
• Accidents and unforeseen events

Tourwill is not responsible for losses that could have been covered by travel insurance.

---

9. Limitation of Liability

Tourwill acts as an intermediary between travelers and third party service providers including hotels, airlines, transport companies, and activity operators.

While we carefully select our partners, we are not liable for:

• Delays or cancellations by third parties
• Injury, illness, accidents, or loss during travel
• Theft or damage to personal belongings
• Natural disasters or force majeure events
• Visa refusals or border entry issues

Our liability is limited to the amount paid directly to Tourwill for the relevant service.

---

10. Force Majeure

Tourwill shall not be held responsible for failure to perform obligations due to circumstances beyond our control including:

• Natural disasters
• Pandemics
• Political unrest
• Government restrictions
• Transportation disruptions
• Weather related events

In such cases, refunds or rescheduling will depend on supplier policies and operational feasibility.

---

11. Intellectual Property

All content on the Tourwill website including:

• Text
• Images
• Branding
• Logos
• Graphics
• Website design

is the property of Tourwill unless otherwise stated.

Unauthorized copying, reproduction, or distribution is prohibited.

---

12. Website Usage

Users agree not to:

• Use the website for unlawful purposes
• Attempt unauthorized access to systems
• Distribute harmful software or spam
• Copy or misuse website content
• Interfere with website functionality

Tourwill reserves the right to restrict access for violations.

---

13. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how your information is collected and used.

---

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.

Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts of Sri Lanka.

---

15. Changes to Terms

Tourwill reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page with the revised effective date.

Cashback Terms for Tourwill

Effective Date: May 12, 2026

These Cashback Terms govern promotional cashback offers provided by Tourwill. By participating in any cashback promotion, you agree to the following terms and conditions.

---

1. Eligibility

Cashback promotions are available only for eligible bookings made directly through:

• The official Tourwill website
• Official Tourwill social media campaigns
• Authorized Tourwill representatives

Eligibility may vary depending on:

• Travel package type
• Booking value
• Promotional campaign
• Travel period
• Payment completion status

Tourwill reserves the right to determine eligibility at its sole discretion.

---

2. Cashback Offers

Cashback may be offered as:

• A percentage of the booking value
• A fixed monetary amount
• Future travel credit
• Promotional voucher or discount

Specific cashback details will be clearly mentioned within each promotion or campaign.

---

3. Cashback Redemption

Cashback rewards may be issued through:

• Bank transfer
• Online payment refund
• Discount vouchers
• Future booking credits

Processing times may vary depending on the payment method and campaign terms.

---

4. Minimum Requirements

To qualify for cashback:

• The booking must be fully paid
• Travel must be completed successfully
• No cancellations or chargebacks should occur
• The customer must comply with all booking conditions

Incomplete or fraudulent transactions will not qualify.

---

5. Non Transferability

Cashback rewards:

• Are non transferable
• Cannot be exchanged for cash unless stated
• Cannot be combined with certain promotions or discounts
• May only be used by the original booking customer

---

6. Expiry of Cashback Credits

Future travel credits or promotional vouchers may include expiration dates.

Expired cashback rewards cannot be reactivated or extended unless otherwise approved by Tourwill.

---

7. Cancellation and Refund Impact

If a booking associated with a cashback promotion is:

• Cancelled
• Refunded
• Partially refunded
• Disputed through payment providers

Tourwill reserves the right to:

• Cancel cashback eligibility
• Deduct cashback amounts from refunds
• Recover already issued cashback benefits

---

8. Fraud Prevention

Tourwill reserves the right to investigate suspicious activities including:

• Multiple fake bookings
• Duplicate accounts
• Abuse of promotional campaigns
• Unauthorized referral activity

Fraudulent participation may result in:

• Cashback cancellation
• Booking cancellation
• Account restrictions
• Legal action where applicable

---

9. Modification or Termination of Promotions

Tourwill reserves the right to:

• Modify cashback offers
• Change eligibility criteria
• Suspend or terminate promotions
• Refuse cashback claims

without prior notice where necessary.

---

10. Limitation of Liability

Tourwill shall not be responsible for:

• Delays in cashback processing
• Banking or payment gateway issues
• Technical failures
• Expired promotional credits
• Third party service interruptions

---

11. Governing Law

These Cashback Terms shall be governed by the laws of Sri Lanka.

Any disputes relating to cashback promotions shall be subject to the jurisdiction of the courts of Sri Lanka.